One standard, every forecourt.

The group ran five local detailers across fourteen sites. Quality varied by suburb, invoicing arrived in five formats, and no one owned the outcome.

We consolidated the work into one contract: a documented presentation standard, crews assigned to every site, and a single account manager with a monthly quality and volume report.

Turnaround improved because scheduling did — crews work the group’s delivery calendar, not a job queue. Sold units jump the line; auction-bound trades are triaged for recondition-to-retail spend.

“CLTCH took a headache off my desk. One number to call, the same finish at every site, and cars turned around quicker than we managed with five separate mobs.”

Group Operations Manager · National dealer group